1300 030 555

Concerns

If for any reason you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

You can contact us by whichever of the following means best suits you:
1300 030 555

Complaints Officer – Jason Jovanovski
142 Victoria Road Marrickville NSW 2204
jasonj@bfadvisory.com.au

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

Need an update on your complaint

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event that we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

Taking it further

If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our complaints office on 1300 030 555 or by writing to jasonj@bfadvisory.com.au.

We will acknowledge your complaint within seven working days. We will provide you with a decision on your complaint within 30 days.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

www.afca.org.au
info@afca.org.au
1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

 

The Go with Bespoke

Here’s what some had to say about their experience

Anita
Simonovski

Director of Ironstone Development Group

Allan and the team at Bespoke Financial Advisory have made our dreams come true and our business flourish. I have known Allan and the team for just over two years, and in this short period of time he has done four commercial refinances for us at an estimated value of $13 million, and two new residential purchases of just over $4 million.

I could not recommend anyone more professional, understanding and knowledgeable. Thank you for keeping our dreams and visions alive and pushing them to a point we never imagined!

Heath
Stewart

Director of Ecovis Clark Jacobs

Working with Bespoke Financial has been excellent. Allan’s a good guy. In challenging times in dealing with the credit crunch in this country, engaging with people who know how to package up a deal to creditors is critical.

You need to work with financiers who totally understand transactions, understand the business and know how to package a deal towards credit. Bespoke Financial can do that.

Destiny

Co-owner of Roastville Coffee

We were concerned we really needed to get our family home and our foot in the market. We really needed to align ourselves with someone that could just execute and make it happen.

We met Allan from Bespoke at Roastville one morning, and we came in here that afternoon. Three weeks after, I got two pre-approvals and he said go shopping! So this is after probably two and a half years of seriously trying to make this all happen.

See more https://www.youtube.com/watch?v=4TXl93U_ZIM

James Harb

Co-founder and joint CEO of Nexgen Australia

The biggest challenge for me dealing with brokers in the past was I was just another number to these guys. I had to do a lot of the heavy lifting myself, and that was the biggest challenge dealing with brokers in the past. I think the confidence that we gained from having Allan in our corner is really something that’s helped us in business. Different to other brokers, Allan actually understands. He sat there and spent numerous hours in conversations about not just where we are currently but where our goals and aspirations are.

See more https://www.youtube.com/watch?v=vNHzcYjoYNg

Emad Jomaa

CEO of Nepean River Dairy & Icon Foods

Dealing with Bespoke Financial Advisory has always been almost personal but professional. Being able to approach Allan and the team with any challenges that we’ve had in terms of our financial situation, the guys basically cater for what we’re looking for in a simpler way than trying to approach a bank, especially in the last couple of years where it’s been a really challenging. Working with Allan and his team has been sensational. Allan and Bespoke have done a fantastic job in terms of helping us achieve our goals.

See more https://www.youtube.com/watch?v=zCJAyLumUHM

Patrick
Ibrahim

The team at Bespoke have been amazing at supporting me in getting this first mortgage secured. Ilias, Natalie, Danielle and Carol have all done a great job in communicating clearly what is required from me and the status of the application along the way. They also worked with my accountant directly to get what was needed which saved me a lot of time and made the whole process really efficient.

In short, I’m really happy with the experience and hope this sets the standard for all the future business we will do together.

Bill
Mallouhi

Hi Allan, hope your well and staying safe. I recently took out few refinancing loans and a new loan so 3 in total. There was a lot of work involved as you know with the new rules and tightening with new loan requirements. As I was dealing with Adrian and his assistant Ash-lee, I have to say the experience of dealing with her was something amazing, something I value and appreciate being in business myself and operate few businesses all customer service related the last 25 years owning my own business.

Paolo
Cruz

First and foremost I would like to thank Allan and the team at Bespoke Finance, special mention to Adria, Bill, Carol & James. They all went above and beyond for myself and of course my family. From where the process started especially from the position I was in it wasn’t an easy process but the whole team guidedme all the way. Especially Adrian and Bill, being there to answer my questions anytime of the day/eve.

The whole team went beyond my expectation and my family will be forever grateful. Will definitely be referring Bespoke to my friends and peers. Many Thanks

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